Tour Reservation Policies
Be SAFE! Have Serious FUN!
Many of our adventure activities such as rafting and
canyoneering involve inherent risk and physical exertion, so you must be
in good physical condition without any recent health condition that may
impede your safety and well-being, such as, but not limited to:
surgery, heart condition, pregnancy, disability, asthma or injury. If
you take medication such as allergy pills and need them with you or have
other medical concerns, please inform the guide.
Desafio Adventure Company reserves the right to cancel any trip
due to unsafe conditions and will only run a tour according to
established company policies. A refund is given if (on rare occasion) no
tour is run. For reasons beyond our control (climate, river levels,
etc.), we may change to a more-suitable tour with an equal or similar
difficulty rating and adventure-appeal or offer other tour options so
you don't miss out on a fun day in Costa Rica. Our Head Guide helps make
the final decision.
Costa Rica's natural environment is filled with insects,
snakes, crocodiles & other wildlife. In addition, landslides,
falling rocks & sudden flash floods are possible. We may not be held
responsible for any of the above. We may evaluate any force majeure
event on a case by case basis to find a reasonable solution.
Desafio Adventure Company has a comprehensive civil
responsibility and liability insurance policy and our guides and drivers
are trained in first aid/CPR in case of emergency. However, we
recommend you have your own travel insurance with a reputable company
prior to participating in a tour.
We have the right to cancel a tour if a client is seen unfit to
do a tour for their own safety and/or safety of clients and guides.
Clients must not be under the influence of drugs or alcohol.
Please do not take valuables on tours such as jewelry,
passports, etc. Desafio Adventure Company and affiliates are not
responsible for lost, broken or stolen items. We have a lost & found
for tours and services and donate items after 2 weeks.
We recommend closed-toed shoes for hikes, horseback & canyoning. You should know how to swim and feel comfortable in water.
The maximum weight limit for horseback riding is 200lbs as
Costa Rican horses are smaller in frame than Western horses. We require a
maximum of 225lbs. for rafting and canyoning. Please contact us should
you have concerns about this.
Recommended ages for tours operated by Desafio:
Rafting class 3-4: 13-65. Rafting class 2-3, Mountain Biking & Venado Caves: 10-65. Gravity Falls: 16-55. Canyoning: 10-60. Safari Float & nature walks (Arenal Volcano, Hanging Bridges, Nature Combo 6x1): 6-66+ Horseback riding: 8-65. Stand Up Paddling & Kayaking: 8-85. Community, Culture & Nature, Turtle Observation Tours, Cooking Class & Farm Tours: no age limit. Most tours require 2 people minimum.
Tour Pricing, Payment & Cancellation Policies
Desafio prides itself on having flexible reservation and
cancellation policies. Desafio will provide a refund should a Desafio
service be cancelled due to inclement weather or safety concerns. No
refund applies for services used (such as the cost of lunch, transport,
etc,). Cancellations for day tours must be made no later than 48
hours prior to the service, in writing and acknowledged by Desafio
Adventure Company. There are no refunds for no shows,
last-minute cancellations or for portions of a tour a client chooses not
to participate in. If clients are granted a refund, the client is
refunded according to how the payment was made. Children 5 and under are free on Desafio-operated tours, however, we are held to policies for services we sub-contract. Costa Rican citizens, residents, students of all ages & military personnel get a 10% discount on Desafio-operated tours. Extra bilingual guides are available on Desafio-operated tours. Be sure to request a quote for the service required. A
Desafio-operated tour requested to be private for the transport part of
the tour, an additional $70 per person will be charged. Other charges
may apply for tours not operated by Desafio.
Payment policies for Groups:
The
group needs to pay 25% to proceed with the reservation. At 90 days
before the reservation the other 25% have to be paid. And the 50%
payment balance has to be paid 60 days before the reservation. , Cancellation Policies for Groups:
For cancelation with less than 90 days, the penalization will be 25%. With less than 60 days the penalization will be 50%. With less than 45 days the penalization will be 100%. For cancellations, due to COVID-19 ,
the payment is not refundable but the amount paid is a long life
deposit, which means that can be used in a future reservation.
(including the current tax at the time)
Payments can be made to:
PayPal to the account paypal@desafiocostaria.com (related transaction charges will be covered by the purchaser.) Credit card via our secure, online Desafio PayLink (Visa/MasterCard/American Express). Direct
deposits can be made to our Banco Nacional de Costa dollars account:
200-02-057-0379-3 (client account: 15105720020003798.)
Reservations are not confirmed until we acknowledge receipt of
written service request and/or signed credit card authorization form.
Confirmation subject to availability:
Due to our small, personalized tours, we cannot guarantee your
reservation until we have confirmed receipt of your payment. We may
require an earlier pre-payment for tours and services during our high
and peak seasons (July-August and/or December-January, etc.).
If payment is made via deposit, wire transfer, PayPal or credit
card, please send deposit slip as confirmation of pre-payment.
Transportation Reservation Policies Please
be ready at the given pick-up time and allow time for road conditions
and other clients being picked-up along the way. Your guide and/or
driver can only allow a 5-minute wait time.
If clients are not ready, the driver will ask the receptionist to indicate "No Show" at the time indicated.
Clients left behind are responsible for making arrangements to catch up with the trip at their own costs.
If you have not been picked-up within 10 minutes of your established pick-up time, please call our office.
Transportation Cancellation Polic y
DesafiÂÂo prides itself in having flexible reservation
and cancellation policies. Desafio will provide a refund should a
Desafio service be cancelled due to inclement weather or safety
concerns. No refund applies for services used (such as the cost of
lunch, transport, etc,). Cancellations for transportation must
be made no later than 48 hours prior to the service, in writing and
acknowledged by Desafio Adventure Company. There are no refunds
for no shows, last-minute cancellations or for portions of a service a
client chooses not to participate in. If clients are granted a refund,
the client is refunded according to how the payment was made. A
Desafio-operated tour requested to be private for the transport part of
the tour, an additional $70 per person will be charged. Other charges
may apply for tours not operated by Desafio.
Payments can be made to:
PayPal to the account paypal@desafiocostaria.com (related transaction charges will be covered by the purchaser.)
Credit card via our secure, online Desafio PayLink (Visa/MasterCard/American Express).
Direct deposits can be made to our Banco Nacional de
Costa dollars account: 200-02-057-0379-3 (client account:
15105720020003798.)
Reservations are not confirmed until we acknowledge receipt of
written service request and/or signed credit card authorization form.
Confirmation subject to availability:
Due to our small, personalized tours, we cannot guarantee your
reservation until we have confirmed receipt of your payment. We may
require an earlier pre-payment for tours and services during our high
and peak seasons (July-August and/or December-January, etc.).
If payment is made via deposit, wire transfer, PayPal or credit
card, please send deposit slip as confirmation of pre-payment.
Multi-Day Vacation Package Reservation Policies
Lodging Options:
The itinerary will detail reservation policies for children at
hotels and the amenities available. Costa Rican queen-sized beds are the
same as what those in the US consider "double beds," although some
hotels may have true queen-sized beds.
Unfortunately, we cannot guarantee the type of bed requested at our hotels.
Double rooms: The hotels we work with consider double rooms as a room with one or two beds and private bathroom. Triple
and Quadruple rooms: Usually two beds with a rollaway bed available.
Some hotels do have joining rooms or larger suites available at an
additional cost.
If on a group tour and a room is being shared and a person cancels, a single supplement rate will be charged.
Transportation
We can not be held responsible for limited WiFi signal in certain parts of the country.
Please be ready at the given time of your service. If you have
not been picked-up within 10 minutes, please call our office.
We use Hyundai H1 or Toyota Hiace for up to 8 pax and Hyundai
County, Toyota Coasters for 9 to 22 pax and Mitsubishi Rosa for 23 to 30
pax.
We are not responsible for lost or damaged belongings and strongly recommend not traveling with valuables.
If you rent a car, the insurance is often excluded and you often
will not be able to use your credit card for insurance. It's important
to check first.
Not Included:
Please ask about our All-Inclusive vacation options are
available if you'd like more meals and other services automatically
included.
Passport, Visa Requirements & Border Crossings:
Please check passport and visa requirements for non-U.S.
citizens. It's a good idea to carry a copy of your itinerary and
passport with your last entry stamp with you at all times.
For package tours that enter Nicaragua or Panama, you must have
your valid passport with you at all times. Border-crossing fees are not
included.
Cancellations for Multi-Day Vacation Packages
Cancellations for day tours must be made no later than 48 hours prior to the service.
For entire package tours cancelled less than one month in
advance, we cannot give a full refund as many hotels and some tour
operators do not allow for short notice cancellations (see policy
below.)
There are no refunds for no shows or parts of the tour or
itinerary clients request to cancel at the last minute or decide not
participate in while on an excursion.
Any cancellation by a client must be made in writing and
acknowledged by Desafio Adventure Company. The date on which the request
to cancel is received by us will determine the applicable charge. Note
that any costs incurred for changes made by the customer after the
itinerary is confirmed are the sole responsibility of the customer.
Payment policy for package tours is 50% at booking and the remaining 50% one month before the start of the tour package.
We are obliged by the same reservation and cancellation policies
of the hotels and may require the full payment for the hotel portion of
the vacation package according to hotel requirements.
Refunds for Multi-Day Vacation Packages : re-book tours and transport with us. However, many hotels and
some tour operators do not allow for short notice cancellations and
penalties will apply.
Up to 31 days before your multi-day trip starts: refund of 50% deposit minus 10% (of total package price) administrative fee.
30 to 2 days before multi-day trip starts: 40% refund (the 60%
we keep would cover the hotel costs which are usually 40-50% of the
total package price plus 10% for administrative costs) Peak-season travel (December 15th-January 1st) requires a 50% per person non-refundable deposit. There
are no refunds for unused portions and no-shows. Should clients change
their itinerary once in Costa Rica, it will be at their own expense.
Just let us know if there is anything you'd like to add or change to
your itinerary.
Pricing, Payment & Cancellation Policies
Children 5 and under are free on DesafiÂÂÂo-operated tours, however, we are held to policies for services we sub-contract. Costa Rican citizens, residents, students of all ages & military personnel get a 10% discount on Desafio-operated tours. Extra bilingual guides are available on Desafio-operated tours. Be sure to request a quote for the service required. A
Desafio-operated tour requested to be private for the transport part of
the tour, an additional $70 per person will be charged. Other charges
may apply for tours not operated by Desafio.
Payments can be made to:
PayPal to the account paypal@desafiocostaria.com (related transaction charges will be covered by the purchaser.) Credit card via our secure, online Desafio PayLink (Visa/MasterCard/American Express). Direct
deposits can be made to our Banco Nacional de Costa dollars account:
200-02-057-0379-3 (client account: 15105720020003798.)
Reservations are not confirmed until we acknowledge receipt of
written service request and/or signed credit card authorization form.
Confirmation subject to availability:
Due to our small, personalized tours, we cannot guarantee your
reservation until we have confirmed receipt of your payment. We may
require an earlier pre-payment for tours and services during our high
and peak seasons (July-August and/or December-January, etc.).
If payment is made via deposit, wire transfer, PayPal or credit
card, please send deposit slip as confirmation of pre-payment.
Cancellations for
hotel reservations must be made no later than 40 days prior to the hotel check in date, in writing and acknowledged by Desafio Adventure Company.
Cancellations for Desafio
day tours and transporation must be made no later than 7 days
prior to the service for a full-refund for groups of 6+ and 48 hours
prior for all other reservations and 24 hours for a 50% refund.
We cannot give a full refund for some services cancelled less
than one-month in advance, because other tour operators and hotels do
not allow for short-notice cancellations and we must adhere to their
reservation and cancellation policies. No refunds for no shows.
